Terms and Conditions

These Terms of Use govern access to and use of Wizardo casino, including website browsing, account creation, game participation, deposits, withdrawals, promotions, support and other features available through our services.

By accessing the website, creating an account or using our services, you confirm that you have read, understood and accepted these Terms of Use. If you do not agree with any rule, you should stop using Wizardo.

These Terms should be read together with game rules, promotional conditions, verification documents, cookie policy, payment rules and other applicable conditions.

Operator and licence

According to our official documents, Wizardo casino services are operated by Tusitier Ltd, an entity registered under the laws of Belize, registration number 000047451. The stated registered address is Sea Urchin Street, San Pedro Town, Ambergris Caye, Belize.

Wizardo states that it operates under a licence from the Anjouan Offshore Authority, Licence No. ALSI-202505043-FI2. This is an international licence, so you should confirm whether you can legally access our services from the jurisdiction where you are located.

Eligibility and restricted jurisdictions

To use Wizardo casino services, you must be at least 18 years old or the higher legal minimum age applicable in your place of residence. Minors may not create an account, deposit, gamble or use any real-money feature.

You are responsible for ensuring that your use of Wizardo complies with the laws applicable in the country or region where you are located. Access may be limited by local legislation, international sanctions, regulatory requirements or our internal risk policies.

Wizardo may not accept users from jurisdictions where remote gambling is prohibited, restricted or considered high-risk. Examples may include the United States, United Kingdom, France, Germany, Spain, Netherlands, Austria, Australia, Belize, Comoros, Iran, North Korea, Myanmar and other jurisdictions subject to applicable sanctions, prohibitions or restrictions.

This list may not be exhaustive. If you access Wizardo from a prohibited location, hide your real location or provide incorrect details, we may refuse registration, block the account, void bets, cancel transactions, withhold winnings or apply other measures provided in these Terms.

Account and security

To participate in real-money games, you may need to create a personal account. You must provide true, complete and up-to-date information during registration and keep those details correct while using Wizardo.

• you must maintain only one account, unless Wizardo expressly authorises otherwise;
• the account must be used only by the registered holder;
• selling, lending, transferring or sharing the account is not permitted;
• using third-party documents, personal data or payment methods is not permitted;
• access credentials must be kept confidential;
• you should contact our support if unauthorised access is suspected.

Rules may apply regarding one account per user, household, device, IP address or payment method, depending on our assessment. Duplicate, related or rule-circumventing accounts may be suspended or closed.

KYC account verification

Wizardo casino may request identity verification before or during account use, especially for withdrawals, sensitive changes, payment review, security analysis or compliance with legal requirements.

Verification may include an identity document, proof of address, confirmation of payment method ownership, selfie, video verification, bank statement or information about source of funds where necessary.

Documents must be readable, up to date, true and match the details registered in your account. While verification is incomplete, we may limit features, suspend withdrawals or request additional information.

Deposits and withdrawals

Deposits must be made through methods available in your account and belonging to the registered holder. Methods, currencies, limits, timeframes and availability may vary depending on location, payment provider, account status, verification and internal rules.

• third-party payments may be refused, reversed or subject to review;
• transactions may be checked for security, fraud, KYC or AML reasons;
• a deposit may need to be wagered before it can be withdrawn, according to internal rules;
• withdrawals may require a verified account and validated payment method;
• withdrawals may remain pending because of an active bonus, incomplete wagering, AML review, pending documents or data inconsistency.

We may refuse, delay or cancel transactions where there is suspected fraud, chargeback, improper payment, third-party method use, technical error or breach of these Terms.

Bonuses and promotions

Wizardo casino may provide bonuses, free spins, cashback, points, missions, campaigns or other promotional rewards. Each promotion has its own rules, which you must check before activation.

• wagering requirements may apply;
• validity periods, maximum bet and eligible games may apply;
• promotional winnings may be subject to withdrawal limits;
• free spins may generate promotional balance subject to additional rules;
• an active bonus may block withdrawals until the conditions are completed or cancelled;
• bonus abuse may result in cancellation of winnings, removal of the bonus and account blocking.

By activating a promotion, you confirm that you have read and accepted the specific conditions of that offer.

Permitted use and prohibited activities

Wizardo casino services are intended for entertainment and must be used only in a legal, personal manner and in accordance with these Terms. You must not use Wizardo for fraudulent, abusive, illegal purposes or in any way contrary to the normal operation of our services.

The following practices are prohibited, among others:

• creating or using multiple accounts;
• manipulating games or exploiting bugs, errors or technical failures;
• using bots, scripts, automated software or prohibited tools;
• collusion between users or manipulation of results;
• misusing bonuses, free spins, missions or campaigns;
• using VPNs, proxies or similar methods to hide location or bypass restrictions;
• third-party payments, third-party documents or use of another person’s identity;
• abusive chargebacks, improper reversals or fraudulent payment disputes;
• attempting to bypass limits, blocks, Wizardo decisions or self-exclusion;
• any activity linked to fraud, money laundering, illicit financing or legal violation.

In case of prohibited or suspicious activity, we may suspend the account, block access, void bets, cancel winnings, withhold funds, refuse withdrawals and report suspicious activity where applicable.

Intellectual property

Texts, graphics, logos, images, software, interface, design and other digital elements available on the website belong to Wizardo, our providers or the respective rights holders.

Without prior authorisation, you may not copy, modify, distribute, reproduce, commercially exploit or reuse Wizardo content. Unauthorised use may violate intellectual property rights and result in legal measures.

Platform operation and liability

Wizardo may experience interruptions, delays, maintenance, connection failures, technical errors, provider unavailability or operational issues. Wizardo casino does not guarantee that the service will always be available, error-free or compatible with all devices.

In case of technical error, malfunction, bug, software failure, incorrect calculation or improper payment, we may correct balances, void bets, adjust results, reverse payments or apply other measures necessary to restore the correct account situation.

Winnings, payments or balances resulting from malfunction or error are not considered valid. You must not exploit known or suspected faults and should report any issue through the channels indicated by Wizardo.

Suspension, closure and inactive account

You may request account closure through our support. Before completing the request, we may review balance, pending withdrawals, documents under review, active bonuses, complaints or obligations linked to the account.

We may suspend or close accounts for breach of these Terms, lack of verification, suspicious activity, problematic payments, promotional abuse, duplicate account, prohibited use or legal and security requirements.

Accounts with no activity for a prolonged period may be classified as inactive. In such cases, we may apply internal rules related to closure, deductions or balance handling, as provided in the applicable Terms.

Personal data

The processing of personal data related to account, payments, KYC, security, support, complaints and cookies is described in the privacy policy. We recommend reading that document to understand what data may be collected, how it is used, how long it is retained and what rights may be available.

Complaints

Complaints about account, payments, withdrawals, games, bonuses, promotions or Wizardo decisions should be sent to our support at [email protected].

To make the review easier, the complaint should include the email or username linked to the account, approximate date of the case, transaction ID where applicable, game or promotion name, disputed amount, clear description of the issue and screenshots or relevant documents.

You may also consult the contacts page for guidance on support requests and information to include.

Responsible gambling

Gambling should be used as entertainment, not as a source of income or a financial solution. You should set time and money limits, avoid chasing losses and play only with amounts you can afford to lose without affecting personal or family expenses.

Wizardo may provide tools such as limits, breaks, account restriction or self-exclusion. During a self-exclusion period, you must not create new accounts or try to bypass the restriction.

For more detailed guidance on limits, risk signs and self-exclusion, see the responsible gambling page.

AML and fraud prevention

Wizardo casino may apply procedures to prevent fraud, money laundering, terrorism financing, bonus abuse, third-party payments and misuse of our services.

These procedures may include identity, address, payment method ownership, source of funds, transaction analysis, activity monitoring, sanctions lists, politically exposed persons and other risk controls.

Where there is suspected fraud, inconsistent documents, pending investigation or incomplete verification, we may suspend the account, block withdrawals, freeze funds or retain amounts for the period necessary for review, according to the applicable rules.

Changes to the Terms

These Terms of Use may be updated to reflect legal, technical, operational, commercial, security or compliance changes. The current version will be available on this page.

Continued use of Wizardo after changes may mean acceptance of the revised version. If you do not agree with the changes, you should stop using our services.