Payment Options

At Wizardo Casino, we manage payments from the Wallet area in your account. From this section, you can make deposits, request withdrawals and review your transaction history with filters that help you track each operation.

The available methods may vary by country, account currency, verification status and payment provider. Before you confirm any operation, we recommend checking the amount, currency, selected method and limits shown in your account.

Deposit, play and withdraw funds with full control

Our payments page is designed to give you a clear way to manage your balance. You can fund your account before playing, request a withdrawal when funds are available and review previous transactions without leaving your profile.

Limits and methods are shown before payment confirmation. This helps you choose the right option and reduce errors, especially when you use promotions, cryptocurrencies or bank methods.

Quick payment summary

All available payment methods

At Wizardo Casino, we organise methods by payment type. Some options may be available only for deposits, while others may also appear in the withdrawal area.

Cards and bank payments

For card payments, you may find Visa & MasterCard. Among bank and Open Banking options, the Wallet can show Open Banking, Bank Transfer, Sparkasse, Deutsche Bank, Commerzbank and Volksbanken Raiffeisenbanken.

For bank withdrawals, SEPA appears as a confirmed option. The availability of each banking method may depend on the region, bank and conditions applied to your account.

Digital wallets, vouchers and local methods

You may also find methods such as Google Pay, Apple Pay, AstroPay Card, CashtoCode, ecoPayz, eZeeWallet, Flexepin, Jeton, MB, Neosurf and BLIK.

Some of these methods may be used only for deposits or may appear only for certain account profiles. Always check the final list in Wallet before completing the operation.

Accepted cryptocurrencies

Crypto options include Bitcoin / BTC, Ethereum / ETH, Litecoin / LTC, Tether / USDT, USDC, Solana / SOL, Tron / TRX, BNB, TON and Ripple.

The cryptocurrencies available for deposit and withdrawal may not be identical. Before you send funds, confirm the network, selected asset and details shown on the payment page.

How to fund your Wizardo account

1. Log in to your Wizardo account.
2. Open the Profile menu.
3. Select Wallet.
4. Choose the Deposit tab.
5. Select the payment method.
6. Enter the amount.
7. Confirm the deposit.

The displayed deposit range is €5 to €5,000. To make the process faster, quick buttons may be available with €20, €100, €250, €500 and €1K.

Using a bonus or promotional code during deposit

Before confirming the deposit, you may activate the Use the bonus option or enter a Promotional code, where applicable. Configure these options before payment so that the promotion is linked correctly.

Promotions may have wagering requirements, validity periods, maximum bet limits and withdrawal limits. We recommend reading the bonus conditions before you use any offer.

How to request a withdrawal

1. Open the Profile menu.
2. Go to Wallet.
3. Select Withdrawal.
4. Check the Available for withdrawal field.
5. Choose the available method.
6. Fill in the required details.
7. Enter the amount.
8. Click Send.

The displayed withdrawal range is €50 to €5,000. The final amount you can request depends on your available balance, selected method, account status and any required checks.

Confirmed withdrawal methods

Limits, currencies and availability

The displayed limits are €5–€5,000 for deposits and €50–€5,000 for withdrawals. These values may vary by method, account, country, payment provider or verification status.

The supported currencies are EUR, PLN, USD, ZAR and ARS. If a currency or method does not appear in your account, it is not available for your profile at that time.

Payment verification and security

We may request KYC verification before processing withdrawals, especially for the first request. This verification may include an identity document, proof of address, bank statement or proof of ownership of the payment method.

All methods used must belong to the Wizardo account holder. We do not allow third-party payments, and transactions may be reviewed for security, fraud prevention and AML reasons.

When a withdrawal may remain pending

• KYC verification has not yet been completed.
• Wagering requirements are still active.
• There is locked bonus balance.
• Ownership of the payment method needs confirmation.
• The deposit turnover has not yet been completed.
• Additional checks have been requested.

Wagering rules before withdrawal

As a general rule, a deposit must be wagered 3 times before it can be withdrawn. In specific cases, this requirement may be reduced by the company, but never to less than 1 time the deposited amount.

If you have an active bonus, the bonus rules apply separately. Bonus funds and related winnings cannot be withdrawn before the promotional conditions are completed.

Refunds and cancelled payments

Refunds are reviewed in exceptional situations and are not part of the normal gameplay process. For a request to be considered, contact our customer support within 24 hours of the transaction.

The response to the request may take up to 10 business days. A deposit, or the related bonus, cannot be refunded after it has been used to place a bet.

How to check transaction history

In the History tab, you can check deposits, withdrawals and other account operations. The available filters include Date from, Date to, Amount from, Amount to, Sort by, Type and Transactions status.

Use Search to look for transactions and Clear to reset the filters. If there are no matching operations, the page shows that no transactions were found.

Payment support

If a deposit does not appear, first confirm that the payment was completed with the selected provider. If your balance is still not updated, contact our support via Live Chat or the email shown in the support area.

If a withdrawal is delayed, check KYC, wagering, bonus balance, payment method ownership and the available limit. These checks resolve many situations before an additional review is required.

FAQs

What payment methods are available at Wizardo Casino?

We support cards, bank options, digital wallets, vouchers, local methods and cryptocurrencies, depending on your account and location. The list includes Visa & MasterCard, Open Banking, Bank Transfer, Google Pay, Apple Pay, CashtoCode, ecoPayz, Jeton, BLIK and several crypto coins.

What is the minimum deposit amount?

The minimum deposit amount shown is €5. The maximum amount shown is €5,000, but the final limit may depend on the method and your account.

What is the minimum withdrawal amount?

The displayed withdrawal range is €50 to €5,000. Before you submit the request, always check the limit shown for the selected method.

Can I withdraw using the same method I used for deposit?

Withdrawals are made through the methods available in your account and may depend on payment provider checks. When necessary, we may request additional confirmation to validate method ownership.

Which cryptocurrencies can I use?

You may find BTC, ETH, LTC, USDT, USDC, SOL, TRX, BNB, TON and Ripple among the crypto options. Final availability for deposit or withdrawal should be confirmed directly in the Wallet area.

Why do I need to verify my account before withdrawing?

Verification helps confirm that the account and payment method belong to the same player. It is also part of our security checks, fraud prevention and AML/KYC rules.

What happens if I have an active bonus?

If you have an active bonus, bonus funds and related winnings are subject to promotional conditions. You can withdraw those amounts only after completing the wagering requirements and other bonus rules.

Where can I find my previous deposits and withdrawals?

Previous operations are available in Wallet → History. You can use filters by date, amount, transaction type and status to find specific payments.

What should I do if my deposit does not appear?

First, confirm that the payment was completed by the selected provider. If the transaction is complete and your balance has not been updated, contact our support through Live Chat or the official channel shown in your account.