Payment Options

At Wizardo Casino, payments are managed from the account Wallet area. In this section, you can make deposits, request withdrawals and check your transaction history with useful filters to track each operation.

The available methods may vary depending on the country, account currency, verification status and payment provider. Before confirming any operation, always check the amount, currency, selected method and limits shown in your account.

Deposit, play and withdraw funds with full control

The payments page is designed to give players a simple way to control their balance. You can fund your account before playing, request withdrawals when you have available funds and review previous transactions without leaving your profile.

Limits and methods are shown before payment confirmation. This allows you to choose the right option and reduce errors, especially when using promotions, cryptocurrencies or bank methods.

Quick payment summary

All available payment methods

At Wizardo Casino, methods are organised by payment type. Some options may be available only for deposits, while others may also appear in the withdrawal area.

Cards and bank payments

For card payments, you may find Visa & MasterCard. Among bank and Open Banking options, Open Banking, Bank Transfer, Sparkasse, Deutsche Bank, Commerzbank and Volksbanken Raiffeisenbanken are available.

For bank withdrawals, SEPA appears as a confirmed option. The availability of each banking method may depend on the region, bank and conditions applied to the account.

Digital wallets, vouchers and local methods

You may also find methods such as Google Pay, Apple Pay, AstroPay Card, CashtoCode, ecoPayz, eZeeWallet, Flexepin, Jeton, MB, Neosurf and BLIK.

Some of these methods may be used only for deposits or may appear only for certain profiles. The final list should be checked in the Wallet area before completing the operation.

Accepted cryptocurrencies

Crypto options include Bitcoin / BTC, Ethereum / ETH, Litecoin / LTC, Tether / USDT, USDC, Solana / SOL, Tron / TRX, BNB, TON and Ripple.

The cryptocurrencies available for deposit and withdrawal may not be identical. Before sending funds, confirm the network, selected asset and details shown on the payment page.

How to fund your Wizardo account

1. Log in to your Wizardo account.
2. Open the Profile menu.
3. Select Wallet.
4. Choose the Deposit tab.
5. Select the payment method.
6. Enter the amount.
7. Confirm the deposit.

The displayed deposit range is €5 to €5,000. To speed up completion, quick buttons may be available with €20, €100, €250, €500 and €1K.

Using a bonus or promotional code during deposit

Before confirming the deposit, you may activate the Use the bonus option or enter a Promotional code, where applicable. These options must be configured before payment so that the promotion is linked correctly.

Promotions may have wagering requirements, validity periods, maximum bet limits and withdrawal limits. Always read the bonus conditions before using it.

How to request a withdrawal

1. Open the Profile menu.
2. Go to Wallet.
3. Select Withdrawal.
4. Check the Available for withdrawal field.
5. Choose the available method.
6. Fill in the required details.
7. Enter the amount.
8. Click Send.

The displayed withdrawal range is €50 to €5,000. The final amount you can request depends on the available balance, selected method, account status and any required checks.

Confirmed withdrawal methods

Limits, currencies and availability

The displayed limits are €5–€5,000 for deposits and €50–€5,000 for withdrawals. These values may vary by method, account, country, payment provider or verification status.

The supported currencies are EUR, PLN, USD, ZAR and ARS. If a currency or method does not appear in your account, it means it is not available for your profile at that time.

Payment verification and security

We may request KYC verification before processing withdrawals, especially for the first request. This verification may include an identity document, proof of address, bank statement or proof of ownership of the payment method.

All methods used must belong to the Wizardo account holder. Third-party payments are not allowed, and transactions may be reviewed for security, fraud prevention and AML reasons.

When a withdrawal may remain pending

• KYC verification has not yet been completed.
• Wagering requirements are still active.
• There is locked bonus balance.
• Ownership of the payment method needs confirmation.
• The deposit turnover has not yet been completed.
• Additional checks have been requested.

Wagering rules before withdrawal

As a general rule, a deposit must be wagered 3 times before it can be withdrawn. In specific cases, this requirement may be reduced by the company, but never to less than 1 time the deposited amount.

If you have an active bonus, the bonus rules apply separately. Bonus funds and related winnings cannot be withdrawn before the promotional conditions are completed.

Refunds and cancelled payments

Refunds are reviewed in exceptional situations and are not part of the normal gameplay process. For a request to be considered, you must contact customer support within 24 hours of the transaction.

The response to the request may take up to 10 business days. A deposit, or the related bonus, cannot be refunded after it has been used to place a bet.

How to check transaction history

In the History tab, you can check deposits, withdrawals and other account operations. The available filters include Date from, Date to, Amount from, Amount to, Sort by, Type and Transactions status.

Use Search to look for transactions and Clear to reset the filters. If there are no matching operations, the page indicates that no transactions were found.

Payment support

If a deposit does not appear, first confirm that the payment was completed with the selected provider. If the balance still has not been updated, contact support via Live Chat or the email shown in the support area.

If a withdrawal is delayed, check KYC, wagering, bonus balance, payment method ownership and the available limit. These points resolve most situations before an additional review is required.

FAQs

What payment methods are available at Wizardo Casino?

Cards, bank options, digital wallets, vouchers, local methods and cryptocurrencies are available. The list includes Visa & MasterCard, Open Banking, Bank Transfer, Google Pay, Apple Pay, CashtoCode, ecoPayz, Jeton, BLIK and several crypto coins.

What is the minimum deposit amount?

The minimum deposit amount shown is €5. The maximum amount shown is €5,000, but the final limit may depend on the method and account.

What is the minimum withdrawal amount?

The displayed withdrawal range is €50 to €5,000. Before submitting the request, always check the limit shown for the selected method.

Can I withdraw using the same method I used for deposit?

Withdrawals are made through the methods available in the account and may depend on payment provider checks. When necessary, we may request additional confirmation to validate method ownership.

Which cryptocurrencies can I use?

You may find BTC, ETH, LTC, USDT, USDC, SOL, TRX, BNB, TON and Ripple among the crypto options. Final availability for deposit or withdrawal should be confirmed directly in the Wallet area.

Why do I need to verify my account before withdrawing?

Verification helps confirm that the account and payment method belong to the same player. It is also part of security checks, fraud prevention and AML/KYC rules.

What happens if I have an active bonus?

If you have an active bonus, bonus funds and related winnings are subject to promotional conditions. You can withdraw those amounts only after completing the wagering requirements and other bonus rules.

Where can I find my previous deposits and withdrawals?

Previous operations are available in Wallet → History. You can use filters by date, amount, transaction type and status to find specific payments.

What should I do if my deposit does not appear?

First, confirm that the payment was completed by the selected provider. If the transaction is complete and the balance has not been updated, contact support through Live Chat or the official channel shown in your account.