Privacy Policy
This Privacy Policy explains how Wizardo casino may collect, use, retain, share and protect personal data related to the use of the platform. The document applies to website visitors, registered users and players who use accounts, payments, games, bonuses, support, KYC verification, cookies and security tools.
By accessing the website, creating an account or using the services, the user acknowledges that their data may be processed in accordance with this Policy, the terms of use and other applicable documents. Some forms of processing are necessary to provide the service, meet legal obligations, protect the account, process payments or respond to user requests.
Data controller
According to the platform’s official documents, the services of Wizardo casino are operated by Tusitier Ltd, an entity registered under the laws of Belize, registration number 000047451. The stated registered address is Sea Urchin Street, San Pedro Town, Ambergris Caye, Belize.
The platform states that it operates under a licence from the Anjouan Offshore Authority, Licence No. ALSI-202505043-FI2. For requests related to personal data, privacy or exercising rights, the user may contact support at [email protected].
Personal data that may be collected
The data collected depends on how the user interacts with the platform. Simple browsing requires less information than registration, deposits, withdrawals, account verification or contact with support.
| Category | Examples | Main purpose |
|---|---|---|
| Account data | Name, email, phone number, date of birth, country of residence, address, username and password. | Create and manage the account, allow login, communicate with the user and keep information updated. |
| Identity and KYC data | Identity document, proof of address, selfie, video verification or additional requested information. | Confirm identity, validate withdrawals, meet KYC checks and reduce fraud risks. |
| Payment data | Method used, currency, amount, transaction status, proof and ownership of the payment method. | Process deposits, withdrawals, refunds, payment validations and AML checks. |
| Game and activity data | Bets, winnings, balance, transaction history, games used, activated bonuses, missions and campaigns. | Provide gambling services, calculate results, manage balance, apply promotional rules and keep activity records. |
| Technical data | IP address, device, operating system, browser, session identifiers, access logs and approximate location. | Maintain security, resolve technical errors, prevent abuse and improve website operation. |
| Support data | Messages, complaints, attachments, screenshots, contact history and details sent by the user. | Respond to requests, review issues, resolve disputes and keep support records. |
| Responsible gambling data | Requests for limits, breaks, self-exclusion, account closure or communications about loss of control. | Apply protection measures, manage account restrictions and support safer use of the platform. |
| Risk and fraud data | Login patterns, multiple-account signals, payment alerts, document inconsistencies and unusual activity. | Prevent fraud, promotional abuse, money laundering, third-party payments and misuse. |
Missing mandatory data, incorrect information or inconsistent documents may limit account features, delay checks or prevent withdrawals.
Purposes and legal bases
Personal data may be processed for different purposes. The applicable legal basis depends on the type of data, the feature used, legal obligations and the legitimate interests of security and platform operation.
| Purpose | Data used | Possible legal basis |
|---|---|---|
| Account creation and management | Registration, contact and access data. | Performance of a contract and provision of the requested service. |
| Payments and wallet | Transaction data, payment method, currency, balance and proof. | Performance of a contract, legal obligations and legitimate security interests. |
| KYC and AML | Documents, proof, source of funds, payment data and risk information. | Compliance with legal obligations, fraud prevention and anti-money laundering controls. |
| Application of promotional rules | Bonus history, activated campaigns, bets, eligible games and account activity. | Performance of a contract, legitimate interests and prevention of promotional abuse. |
| Security and abuse prevention | IP, device, login patterns, transactions, documents and risk signals. | Legitimate interests, platform protection and compliance with applicable obligations. |
| Support and complaints | Messages, attachments, account data, transactions and case history. | Performance of a contract, legitimate interests and defence of rights. |
| Communications and preferences | Email, consents, preferences and account information. | Consent, legitimate interests or another applicable basis depending on the channel and legislation. |
| Responsible gambling | Requests for limits, breaks, self-exclusion, blocks and safety communications. | User protection, legitimate interests and compliance with safety obligations. |
Some data may be used to show relevant information inside the account, apply promotion rules or manage communication preferences. Where applicable, marketing communications may be disabled through the available options or by contacting support.
KYC, AML and fraud prevention
Wizardo casino may process personal data to confirm identity, validate payment methods, review withdrawals, prevent fraud and meet KYC, AML and account security requirements.
For these purposes, documents such as identification, proof of address, payment method confirmation, bank statement, selfie, video verification or information about source of funds may be requested. While verification is incomplete, some operations may be limited.
Automated or manual checks may also be carried out in relation to login patterns, device, approximate location, transactions, related accounts, sanctions, AML risk, bonus abuse or activity considered unusual.
Data related to responsible gambling
In situations related to responsible gambling, data may be processed in connection with limits, breaks, self-exclusion, account closure or messages where the user indicates loss of control over gambling.
This data is used to manage the request, apply restrictions, protect the user and prevent improper access during blocking periods. In self-exclusion cases, some information may be retained to prevent improper account reopening or the creation of duplicate accounts during the restriction.
Cookies and similar technologies
Wizardo casino may use cookies, session identifiers and similar technologies to enable login, maintain preferences, strengthen security, analyse technical errors, measure performance and improve navigation.
- Essential cookies: needed for login, session, security and technical operation of the site.
- Preference cookies: help store user choices, where applicable.
- Analytics cookies: may help understand performance, errors and general platform use.
- Security cookies: may support detection of abuse, suspicious access or unusual activity.
Disabling cookies may limit site features, including login, preferences, session security or access to certain account areas.
Data sharing
Personal data may be shared only when necessary to operate the platform, meet legal obligations, process payments, verify identity, prevent fraud, respond to user requests or protect account security.
| Recipient | Purpose of sharing |
|---|---|
| Payment service providers | Process deposits, withdrawals, refunds, payment method validation and chargeback prevention. |
| KYC and verification services | Confirm identity, address, payment ownership and account-related risk. |
| Game providers | Operate games, validate sessions, resolve technical errors and maintain game functionality. |
| Technical and hosting providers | Maintain infrastructure, storage, site availability, security and issue resolution. |
| Security and fraud tools | Detect abuse, multiple accounts, suspicious payments, unusual activity and Terms breaches. |
| Support and communication | Respond to requests, complaints, technical questions, account issues and responsible gambling requests. |
| Authorities, regulators or legal bodies | Meet legal obligations, respond to official requests, investigate fraud or report suspicious activity. |
| Professional advisers | Legal support, audit, accounting, compliance and dispute management. |
Wizardo casino does not sell personal data to third parties for commercial purposes. Where possible, sharing is limited to what is necessary and subject to appropriate security, confidentiality and purpose-limitation measures.
International data transfers
Because the platform may work with providers, technical partners, payment processors, verification services and legal bodies in different jurisdictions, personal data may be processed or transferred outside the country where the user is located.
These transfers may be necessary to operate the account, process payments, meet KYC/AML requirements, provide support, prevent fraud or respond to legal requests. Where applicable, appropriate measures should be used to protect the data during transfer and processing.
Data retention
Personal data is retained for the period necessary to fulfil the purposes for which it was collected, including account management, payments, support, security, fraud prevention, complaints, responsible gambling and legal obligations.
Data related to KYC, AML, transactions and legal obligations may be retained for a minimum period of 5 years, even after account closure. Some data may be retained for longer where necessary for disputes, fraud investigations, defence of rights, audits, legal obligations or prevention of improper reopening in self-exclusion cases.
When data is no longer needed, it may be deleted, anonymised or retained only in a limited form, depending on the purpose and applicable obligations.
User rights
The user may have rights related to their personal data, according to applicable law. These rights may include access, correction, deletion, restriction of processing, objection, portability and withdrawal of consent where processing is based on that ground.
To exercise rights, the user should contact support at [email protected] and clearly explain the request. The message should include the account email and enough information to confirm the holder’s identity where necessary.
Some requests may not be fulfilled immediately or in full where data retention is necessary for legal obligations, KYC/AML, fraud prevention, disputes, account security, compliance with the Terms or responsible gambling measures.
Data security
Wizardo casino may apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, misuse or improper disclosure. These measures may include encryption, access controls, monitoring, activity logs, fraud detection and limitation of internal access.
No online system is completely free from risk. The user should also protect their account by using a strong password, keeping their email secure, avoiding credential sharing, not using insecure devices and logging out on shared computers or mobile phones.
If the user suspects unauthorised access, loss of credentials or account misuse, they should contact support as soon as possible.
Contact and complaints
For questions about privacy, data processing or exercising rights, the user may contact support at [email protected]. The request should include the account email, a clear description of the issue and, where necessary, enough information to confirm the identity of the holder.
If the user has concerns about the processing of their personal data, they should first contact support so the case can be reviewed. If they are not satisfied with the response or believe their rights have not been respected, they may lodge a complaint with the competent data protection authority in their jurisdiction.
Changes to this Policy
This Privacy Policy may be updated to reflect changes in services, legal requirements, internal practices, security measures or providers used. The current version will be available on this page.
When a change is relevant or required by law, the user may be informed through the platform, by email or another appropriate method. Continued use of the platform after changes may mean acceptance of the updated version, where applicable.