Responsible gambling at Wizardo casino
At Wizardo casino, gambling should be treated as entertainment. Betting involves financial risk and should never be used as a source of income, a solution to personal problems or a way to recover lost money.
Before playing, the user should define how much they can spend, how long they intend to play and when they should stop. If gambling is no longer fun, causes stress or makes spending difficult to control, it is important to take a break and seek support.
This page brings together guidance on limits, breaks, risk signs, self-exclusion, protection of minors and external resources. For general rules on account access and platform use, see the terms of use.
How to set limits before playing
Limits work best when they are set before the first bet, not during a sequence of wins or losses. The gambling budget should come only from leisure money, after paying essential expenses such as rent, food, bills, transport, savings and family commitments.
- set a maximum amount for the session before depositing;
- choose a maximum playing time;
- use only money you can afford to lose without affecting important expenses;
- do not increase the bet to try to recover losses;
- take regular breaks, even when the session seems positive;
- avoid gambling when tired, irritated, under pressure, under the influence of alcohol or emotionally unstable.
If the defined budget runs out, the session should end as well. Creating new balance to keep playing can increase impulsive decisions and make control harder to maintain.
Tools to stay in control
The user can use control tools to reduce the risk of long sessions, impulsive deposits or attempts to recover losses. Some options may be available directly in the account, while others may require contacting support.
| Tool | When to use | Why it helps |
|---|---|---|
| Deposit limit | Before adding balance or when deposits start increasing. | Helps keep spending within the defined budget. |
| Loss limit | Before the session, by defining the maximum amount you accept losing. | Helps stop when the budget ends. |
| Time limit | When there is a tendency toward long sessions or losing track of time. | Reduces the risk of gambling taking too much space in the routine. |
| Temporary break | When there is stress, tiredness, irritation or the urge to continue after losing. | Creates distance before making new gambling decisions. |
| Activity history | After long sessions or at the end of each week. | Helps identify repeated deposits, increased playing time or risk patterns. |
| Self-exclusion | When the user can no longer follow their own limits. | Blocks access for a defined period and helps interrupt the gambling cycle. |
To request guidance about limits, a break or account restriction, the user can contact support at [email protected].
Why you should not chase losses
Chasing losses means continuing to bet, increasing bet amounts or making new deposits to try to recover lost money. This is one of the most important risk signs because it turns an already defined loss into an emotional decision.
Increasing bets after losing does not increase control over the outcome. Each round still depends on the game rules and chance, and betting more can only increase the total loss.
The rule should be simple: if the session budget has ended, stop. Do not make a new deposit to compensate for losses, do not switch to higher bets and do not use promotions as a reason to continue.
Self-exclusion and account restriction
Self-exclusion should be considered when a normal break is no longer enough. It may be useful if the user ignores limits, makes impulsive deposits, tries to recover losses or feels that gambling is affecting money, routine, relationships or wellbeing.
To request self-exclusion, contact support with a clear subject line, such as “Self-exclusion request”. In the message, state that the request is related to gambling control, mention the type of restriction wanted and inform support if there are other associated accounts.
During the self-exclusion period, the user must not create new accounts or try to bypass the restriction. If there are pending documents, balance, withdrawals or checks under review, support may indicate the next steps according to the applicable rules.
Signs of risky behaviour
Risk signs can appear gradually. A single sign already deserves attention, but repeated behaviours indicate that the user should stop, review limits and consider external support.
Money
- using money intended for bills, food, rent or important expenses;
- making repeated deposits in the same session;
- borrowing money or using credit to gamble;
- gambling to try to recover previous losses.
Time and behaviour
- playing for longer than planned;
- promising to stop and continuing;
- gambling alone for long periods;
- hiding gambling time or deleting signs of activity.
Emotions
- feeling anxiety, guilt, frustration or irritation after gambling;
- using gambling to escape problems, sadness or stress;
- feeling difficulty stopping;
- thinking constantly about recovering losses.
Relationships and routine
- neglecting work, studies, family, friends or hobbies;
- lying about time or money spent;
- arguing with close people because of gambling;
- losing sleep or delaying important tasks to keep gambling.
If several signs feel familiar, it may be useful to take an immediate break, contact support or seek external help. The earlier the user acts, the easier it may be to regain control.
Protection of minors and shared devices
Access to Wizardo casino is allowed only for users who are at least 18 years old or the higher legal minimum age applicable. Minors must not create an account, access the platform, use payment methods or participate in games.
- do not share access details with third parties;
- do not leave sessions open on shared computers, tablets or phones;
- avoid saving passwords in browsers used by minors;
- protect devices with a screen lock;
- do not save payment methods on devices used by other people;
- use separate profiles and parental control tools when necessary.
Parental control tools can help block gambling content and limit access to websites unsuitable for minors. Net Nanny is one example of this type of software, but there are other solutions built into operating systems, browsers and home routers.
Support organisations
In addition to platform support, there are external organisations that offer information, guidance and emotional support for people affected by gambling. These resources may be useful for players, family members or people close to them.
| Organisation | How it can help | Link |
|---|---|---|
| Gambling Therapy | International online support, practical information and emotional support for people affected by gambling problems. | gamblingtherapy.org |
| GamCare | Information, counselling and helplines for players and people close to them affected by gambling-related harm. | gamcare.org.uk |
| Gamblers Anonymous | Meetings and peer support for people who want to stop gambling or deal with compulsive behaviour. | gamblersanonymous.org |
These resources do not replace medical, psychological or emergency services where there is serious distress, high debt or immediate risk. The processing of data related to limit requests, self-exclusion or account security is explained in the privacy policy.
Responsible gambling FAQ
How do I know if I am losing control over gambling?
An important sign is continuing to gamble after reaching the defined budget or time limit. Attention is also needed if the user hides spending, tries to recover losses or feels anxious when unable to gamble.
How do I set a safe limit?
The limit should be based only on leisure money, after paying essential expenses and setting aside savings. If losing that amount would cause stress, debt or arguments, the limit is too high.
How do I request self-exclusion?
The request should be sent to support with the subject “Self-exclusion request”. The message should clearly state that the request is related to gambling control and mention the type of restriction wanted.
What should I do if I tried to recover losses?
The first step is to stop the session and not make a new deposit. After that, it is recommended to review limits, take a break and consider self-exclusion if this behaviour repeats.
Where can I seek help outside the platform?
Organisations such as Gambling Therapy, GamCare and Gamblers Anonymous offer information, support and guidance for people affected by gambling problems. If there is intense distress, high debt or immediate risk, seek professional help or emergency services appropriate to your location.