Responsible gambling
At Wizardo casino, we treat gambling as entertainment. Betting involves financial risk and should never be used as a source of income, a solution to personal problems or a way to recover lost money.
Before you play, we recommend setting how much you can spend, how long you want to play and when you should stop. If gambling is no longer fun, causes stress or makes spending difficult to control, take a break and seek support.
On this page, we share guidance on limits, breaks, risk signs, self-exclusion, protection of minors and external resources. For general rules on account access and use of our services, see the terms of use.
How to set limits before playing
Limits work best when you set them before the first bet, not during a sequence of wins or losses. Your gambling budget should come only from leisure money, after essential expenses such as rent, food, bills, transport, savings and family commitments have been covered.
- set a maximum amount for the session before depositing;
- choose a maximum playing time;
- use only money you can afford to lose without affecting important expenses;
- do not increase the bet to try to recover losses;
- take regular breaks, even when the session seems positive;
- avoid gambling when tired, irritated, under pressure, under the influence of alcohol or emotionally unstable.
If your defined budget runs out, the session should end as well. Adding new balance to keep playing can increase impulsive decisions and make control harder to maintain.
Tools to stay in control
You can use control tools to reduce the risk of long sessions, impulsive deposits or attempts to recover losses. Some options may be available directly in your account, while others may require contacting our support.
| Tool | When to use | Why it helps |
|---|---|---|
| Deposit limit | Before adding balance or when deposits start increasing. | Helps keep spending within the defined budget. |
| Loss limit | Before the session, by defining the maximum amount you accept losing. | Helps stop when the budget ends. |
| Time limit | When there is a tendency toward long sessions or losing track of time. | Reduces the risk of gambling taking too much space in the routine. |
| Temporary break | When there is stress, tiredness, irritation or the urge to continue after losing. | Creates distance before making new gambling decisions. |
| Activity history | After long sessions or at the end of each week. | Helps identify repeated deposits, increased playing time or risk patterns. |
| Self-exclusion | When you can no longer follow your own limits. | Blocks access for a defined period and helps interrupt the gambling cycle. |
To request guidance about limits, a break or account restriction, contact our support at [email protected].
Why you should not chase losses
Chasing losses means continuing to bet, increasing bet amounts or making new deposits to try to recover lost money. This is one of the most important risk signs because it turns an already defined loss into an emotional decision.
Increasing bets after losing does not increase control over the outcome. Each round still depends on the game rules and chance, and betting more can only increase the total loss.
The rule should be simple: if your session budget has ended, stop. Do not make a new deposit to compensate for losses, do not switch to higher bets and do not use promotions as a reason to continue.
Self-exclusion and account restriction
Self-exclusion should be considered when a normal break is no longer enough. It may be useful if you ignore limits, make impulsive deposits, try to recover losses or feel that gambling is affecting money, routine, relationships or wellbeing.
To request self-exclusion, contact our support with a clear subject line, such as “Self-exclusion request”. In the message, state that the request is related to gambling control, mention the type of restriction wanted and tell our support if there are other associated accounts.
During the self-exclusion period, you must not create new accounts or try to bypass the restriction. If there are pending documents, balance, withdrawals or checks under review, our support may indicate the next steps according to the applicable rules.
Signs of risky behaviour
Risk signs can appear gradually. A single sign already deserves attention, but repeated behaviours indicate that you should stop, review limits and consider external support.
Money
- using money intended for bills, food, rent or important expenses;
- making repeated deposits in the same session;
- borrowing money or using credit to gamble;
- gambling to try to recover previous losses.
Time and behaviour
- playing for longer than planned;
- promising to stop and continuing;
- gambling alone for long periods;
- hiding gambling time or deleting signs of activity.
Emotions
- feeling anxiety, guilt, frustration or irritation after gambling;
- using gambling to escape problems, sadness or stress;
- feeling difficulty stopping;
- thinking constantly about recovering losses.
Relationships and routine
- neglecting work, studies, family, friends or hobbies;
- lying about time or money spent;
- arguing with close people because of gambling;
- losing sleep or delaying important tasks to keep gambling.
If several signs feel familiar, it may be useful to take an immediate break, contact our support or seek external help. The earlier you act, the easier it may be to regain control.
Protection of minors and shared devices
Access to Wizardo casino is allowed only for users who are at least 18 years old or the higher legal minimum age applicable. Minors must not create an account, access our services, use payment methods or participate in games.
- do not share access details with third parties;
- do not leave sessions open on shared computers, tablets or phones;
- avoid saving passwords in browsers used by minors;
- protect devices with a screen lock;
- do not save payment methods on devices used by other people;
- use separate profiles and parental control tools when necessary.
Parental control tools can help block gambling content and limit access to websites unsuitable for minors. Net Nanny is one example of this type of software, but there are other solutions built into operating systems, browsers and home routers.
Support organisations
In addition to our support, external organisations offer information, guidance and emotional support for people affected by gambling. These resources may be useful for players, family members or people close to them.
| Organisation | How it can help | Link |
|---|---|---|
| Gambling Therapy | International online support, practical information and emotional support for people affected by gambling problems. | gamblingtherapy.org |
| GamCare | Information, counselling and helplines for players and people close to them affected by gambling-related harm. | gamcare.org.uk |
| Gamblers Anonymous | Meetings and peer support for people who want to stop gambling or deal with compulsive behaviour. | gamblersanonymous.org |
These resources do not replace medical, psychological or emergency services where there is serious distress, high debt or immediate risk. The processing of data related to limit requests, self-exclusion or account security is explained in the privacy policy.
Responsible gambling FAQ
How do I know if I am losing control over gambling?
An important sign is continuing to gamble after reaching your defined budget or time limit. Attention is also needed if you hide spending, try to recover losses or feel anxious when unable to gamble.
How do I set a safe limit?
The limit should be based only on leisure money, after paying essential expenses and setting aside savings. If losing that amount would cause stress, debt or arguments, the limit is too high.
How do I request self-exclusion?
Send the request to our support with the subject “Self-exclusion request”. The message should clearly state that the request is related to gambling control and mention the type of restriction wanted.
What should I do if I tried to recover losses?
The first step is to stop the session and not make a new deposit. After that, we recommend reviewing limits, taking a break and considering self-exclusion if this behaviour repeats.
Where can I seek help outside the platform?
Organisations such as Gambling Therapy, GamCare and Gamblers Anonymous offer information, support and guidance for people affected by gambling problems. If there is intense distress, high debt or immediate risk, seek professional help or emergency services appropriate to your location.